Your pack shipment
Packages are generally dispatched within 2 (two) business days after receipt of payment and are shipped through the registered, priotity mail or by courier. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Local taxes, duty and customs are the responsibility of the recipient.
You may pay for orders by international payment cards and also by worldwide payment system "PayPal".
Please feel free to pay for your order by bank transfer (EUR only). You may transfer your money directly to our bank account. Please find below details of our bank account:
Beneficier: UAB "Pronaturalis"
AB SEB bankas, SWIFT/BIC: CBVILT2X
Bank account no. (IBAN): LT18 7044 0600 0828 2895
Please note that we do accepting payments by banking transfer in Euro only. Please include your order number on the bank transfer to expediate processing. As soon as we receive confirmation of your transfer from our bank we will start processing your order.
Our return policy
Our return policy is only applicable to product(s) purchased online and delivered in the European Union, within 14 (fourteen) days from receiving your order.
Please notify our customer service in writing of your wish to cancel your order within 14 (fourteen) days of receiving your items by email to firstname.lastname@example.org.
Kindly note the shipping fees for the returned products will be deducted from the refund amount.
Please ensure that the product(s) is in original condition, original packaging and with the original seals. All items must be returned in the original selling condition.
Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
We recommend you to choose a shipment method that enables tracking. We will not be responsible for the loss of the returned parcel.